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Fill in the below form to see what free help, support and guidance is available to you.

Eligibility Check Form

Housing Problems Can Feel Overwhelming. Getting Help Should’t

Clear advice. No pressure. A real person when you need one.

If you’ve been reporting repair problems and feel like you’re getting nowhere, it can be difficult to know what to do next. We’re here to listen, understand what’s been happening and explain the options that may be available to you — clearly and without pressure.

✅ Start With A Free Eligibility Check

✅ Speak To Us 7 Days A Week

✅ Clear Guidance In Plain English

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What Happens After You Ask For Help?

A simple, straightforward process – with clear guidance at every step.

01

Tell Us What’s Been Happening

Tell us about the repair problems in your home and what you’ve already reported to your landlord.

02

We Look at Your Situation

Our team reviews the information you’ve provided and looks at what help and legal options may be available.

03

We Explain What Happens Next

We’ll explain the next steps clearly, answer your questions and help you decide how you’d like to move forward.

Common Housing Problems We Help With

If your landlord has failed to carry out repairs after you’ve reported them, our team may be able to help.

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Frequently Asked Questions

Straightforward answers to some of the questions we’re asked most often

Yes. If you’ve reported repair problems to your council or housing association and feel like you’re getting nowhere, we can look at what’s been happening and explain what options may be available to you.

We can look at a wide range of housing repair problems, including damp and mould, leaks, heating issues, faulty electrics, structural damage, pest infestations, plumbing problems and other unsafe living conditions.

No. If your case is suitable, it may be handled on a No Win, No Fee basis. We’ll explain how this works, including any costs or deductions that may apply, before you decide whether to proceed.

Simply asking for advice about repair problems in your home does not change your tenancy. Your landlord has legal responsibilities regarding the condition of your home, and we can explain your options based on your individual circumstances.

Our team will review the information you’ve provided and contact you at your preferred time. We’ll listen to what’s been happening, ask any questions we need to understand your situation and explain what may happen next.