Renting from a private landlord should not mean living with serious repair problems, unsafe conditions or repeated promises that nothing ever seems to come from. If you have reported problems to your landlord or letting agent and they have failed to deal with them properly, we may be able to help you understand your options.
We can assess private rented homes affected by issues such as leaks, defective heating, unsafe electrics, structural damage, pest infestations, damp and mould, broken windows or other ongoing conditions that affect the safe use of the property.
Every situation is different. Whether we can assist will depend on factors including the type of tenancy you have, how long the problems have existed, when they were reported, the landlord’s response and the evidence available. Completing the assessment form allows us to understand what has happened before giving you a clear and honest answer.
Please provide as much information as possible in the form below. Photographs, emails, text messages, repair reference numbers and previous correspondence with your landlord or letting agent may help us assess your circumstances.
Submitting the form does not guarantee that your case will be accepted. Once we have reviewed the information provided, we will contact you to explain whether we can assist and what the next steps may be.